Ontario healthcare software since 1999
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HYPEMedical Support

Helpful resources. Easy access.

Need help with HYPEMedical, medical billing or HyperChart? Contact our team, join a remote support session, or find the resources you need below.

Toll-free support1-800-592-2138After-hours urgent support905-849-2427
Create a support ticket ↗Email support

Support centre

Choose what you need.

Open a section for account access, billing information, downloads and learning resources.

01
HYPEMedical sign-inOpen the server assigned to your practice.

Choose the server assigned to your practice.

If you’re unsure which server to use, call us—we’ll help you find it.

02
FAQs & knowledge baseFind answers and step-by-step guidance.

Answers for common HYPEMedical questions.

Knowledge baseBrowse all help articles and FAQs↗Support ticketAsk the HYPE support team↗Emailsupport@hypesystems.com→
03
Important billing alertsOHIP notices, fee updates and HYPE service information.

Billing information that may affect your practice.

HYPE resourcesHealthcare updates and billing notices→Ontario physiciansSchedule of Benefits and billing resources↗Ontario bulletinOHIP Bulletin 220401↗Virtual careOTN billing and tracking-code information↗Billing guidanceExplore HYPEMedical OHIP billing resources→System statusView current HYPE service notices→
04
DownloadsQuickClaim, fee-schedule instructions and software tools.

Downloads for existing customers.

Contact HYPE support before installing or replacing software on a production workstation.

OHIPMOHLTC resources for professionals↗PDF readerAdobe Acrobat Reader↗Windows utilityClassic Shell↗Label printingCurrent DYMO software and drivers↗QuickClaimDownload the QuickClaim desktop installer⇩InstructionsUpdate QuickClaim with a new OHIP fee schedule↗
05
Video tutorialsWatch demonstrations of common tasks and features.

Learn by watching.

Visit HYPE Systems on YouTube ↗
06
Community forumsIndependent PC, Windows and Mac support communities.

Independent technical communities.

These external forums are not operated or endorsed by HYPE Systems.

PCPC Help Forum↗Windows 7Windows 7 Forums↗MacMac Help Forums↗Windows 8Windows 8 Forums↗Windows VistaVista Forums↗Windows 10Windows 10 Forums↗
07
Public-health resourcesCurrent government health guidance and archived benefit information.
OntarioCOVID-19 health-sector guidance↗OntarioCurrent COVID-19 information and resources↗CanadaGovernment of Canada health information↗CRA archiveClosed COVID-19 benefits and repayment information↗

Support that knows your practice

Help for Ontario practices of every size.

From independent providers and billing agents to busy clinics and hospitals, we help Ontario practices manage medical billing with less complexity.

Choose the features you need, with room to grow. When you need assistance, reach out to a team that knows HYPEMedical and takes the time to help.

Let’s talk: 1-800-592-2138